How the CSA works
Pendulum Fine Meats® Meat CSA is a program that brings sustainably-produced, humanely-raised meats that are free from hormones and growth-promoting antibiotics to customers on a regular basis. Because Pendulum creates this program using whole animals that we buy directly from farmers that we work with consistently, we cannot provide each customer with a particular type of steak in each box. We will make every effort to distribute the best cuts throughout the CSA. Your chances of getting a New York Strip in your CSA box are WAAAY better than winning the Virginia Lottery!
Payments are collected prior to the first delivery, either on-line by using your member account, mailing a check, or coming into our store in person. For customers who choose to auto-renew, the payments will draft from your credit card on the Saturday prior to delivery of your next share.
Customers can receive a refund on any unused portion of a membership if:
1. We are notified in writing, either via email at email@example.com, or snail mail at 820 Shirley Ave, Norfolk, VA 23517
2. This notification occurs BEFORE the Saturday order deadline.
3. No refunds will be given for boxes made/delivered and not picked up.
Customers may cancel any time after the initial 4 share delivery. Please contact us at the shop, 757-962-6990, or via email, at firstname.lastname@example.org. We require this in order to avoid non-payment on custom orders.
Putting your share on hold
You may put your share on hold if you do so before the order deadline. You can find this option in your member account area under Hold Share. Shares not picked up may be brought to the retail store for pick up, but we can no longer guarantee that they will be frozen- which means that you have about 4 days from the time of thawing to cook your meats according to safe handling instructions.
Changing your pick-up location
You may change your pick-up location in the member account area under Subscriptions.
Contents of your share
Contents of your share will be based on the size and type of share you purchased. As with any agricultural product, you can expect variations in the taste or appearance based on the type of animal, the season of the year and what kind of forage it is eating. Because these products are cut by hand and made by hand, we expect variation in the actual weights of individual packs. We guarantee a total weight within 5% of your agreed upon share.
Satisfaction Guaranteed and Refund Policy
If you receive a product from Pendulum Fine Meats ® and are not satisfied, we want to know! We will replace or refund any item that you are not satisfied with.
Pendulum Fine Meats ® uses Secure Sockets Layer (SSL) software, the industry standard for secure commerce transactions, to encrypt your personal information, including credit card number, name, address, and contact information so that it cannot be read over the internet. We use beyond-standard credit card security measures through our internet terminal, Authorize.net, and our merchant service provider, Heartland Payment Systems. We conduct regular security audits as required by law.
Shipping and Delivery
Pendulum Fine Meats ® will ship or deliver on an individual basis only. Please call us at 757-962-6990 if you would like a product shipped. Products to be shipped must be paid for prior to shipment. Shipping and handling charges will be quoted on an individual basis. Out of state orders will not be charged sales tax.
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