Policies

How the CSA works

Pendulum Fine Meats® Meat CSA is a program that brings sustainably-produced, humanely-raised meats that are free from hormones and growth-promoting antibiotics to customers on a regular basis.  Because Pendulum creates this program using whole animals that we buy directly from farmers that we work with consistently, we cannot provide each customer with a particular type of steak in each box. We will make every effort to distribute the best cuts throughout the CSA.  Your chances of getting a New York Strip in your CSA box are WAAAY better than winning the Virginia Lottery!

Payment

Payments are collected prior to the first delivery, either on-line by using your member account, mailing a check, or coming into our store in person. For customers who choose to auto-renew, the payments will draft from your credit card on the Saturday prior to delivery of your next share.  

Refunds

Customers can receive a refund on any unused portion of a membership if:

1.  We are notified in writing, either via email at sales@pendulummeats.com, or snail mail at 820 Shirley Ave, Norfolk, VA 23517

2.  This notification occurs BEFORE the Saturday order deadline.

3.  No refunds will be given for boxes made/delivered and not picked up.

Subscription Cancellation

Customers may cancel any time after the initial 4 share delivery.  Please contact us at the shop, 757-962-6990, or via email, at sales@pendulummeats.com.  We require this in order to avoid non-payment on custom orders.

Putting your share on hold

You may put your share on hold if you do so before the order deadline.  You can find this option in your member account area under Hold Share. Shares not picked up may be brought to the retail store for pick up, but we can no longer guarantee that they will be frozen- which means that you have about 4 days from the time of thawing to cook your meats according to safe handling instructions.  

Changing your pick-up location

You may change your pick-up location in the member account area under Subscriptions.  

Contents of your share

Contents of your share will be based on the size and type of share you purchased.  As with any agricultural product, you can expect variations in the taste or appearance based on the type of animal, the season of the year and what kind of forage it is eating. Because these products are cut by hand and made by hand, we expect variation in the actual weights of individual packs. We guarantee a total weight within 5% of your agreed upon share. 

Privacy Policy

Pendulum Fine Meats ® is committed to protecting your privacy.  Either because you have entered it or because the site collects certain personally identifiable information such as IP address or cookie information and the pages you visited, we may have information. We will never sell, pass on, allow for other to see/use or otherwise share your information. Please contact us if you have any questions about our privacy policy. 

Satisfaction Guaranteed and Refund Policy

If you receive a product from Pendulum Fine Meats ® and are not satisfied, we want to know!  We will replace or refund any item that you are not satisfied with. 

Security Policy

Pendulum Fine Meats ®  uses Secure Sockets Layer (SSL) software, the industry standard for secure commerce transactions, to encrypt your personal information, including credit card number, name, address, and contact information so that it cannot be read over the internet. We use beyond-standard credit card security measures through our internet terminal, Authorize.net, and our merchant service provider, Heartland Payment Systems. We conduct regular security audits as required by law. 

Shipping and Delivery

Pendulum Fine Meats ®  will ship or deliver  on an individual basis only.  Please call us at 757-962-6990 if you would like a product shipped. Products to be shipped must be paid for prior to shipment.  Shipping and handling charges will be quoted on an individual basis. Out of state orders will not be charged sales tax. 

Contact

Pendulum Fine Meats®
820 Shirley Ave.
Norfolk, VA 23517
757-962-6990
sales@pendulummeats.com